COMMISSION OF ADMINISTRATIVE JUSTICE AND NATIONAL TREASURY PAYS A COURTESY CALL TO WEST POKOT COUNTY

Governor Simon Kachapin and a team from the Ombudsman’s Office led by Commissioner Lucy Ndung’u held a consultative meeting in a move towards improving government operations and ensuring a fair and transparent system.

The meeting centered on setting up mechanisms for swift complaint resolution and facilitating access to information in service delivery.

Commissioner Ndung’u emphasized the need to develop technical support channels between county governments and the Ombudsman's office. This collaboration, she said, will enhance fair administrative procedures.

She underlined the importance of implementing the Public Service Values and Principles Act of 2015, with a particular focus to promote justice and access to information.

Commissioner Ndung’u also emphasized the office's commitment to providing advisory opinions to further enhance service delivery and address public complaints effectively. She further noted that service delivery and complaints resolution are inextricably linked.

The Office of Commission of Administrative Justice aims to lend support to counties in establishing effective mechanisms for complaint resolution and information access in service delivery and to formulate a matrix detailing areas of technical support to ensure the county complies with the Commission's requirements, specifically in complaints handling and access to information.

The collaborative effort between the Ombudsman and county is a promising step toward more transparent and efficient governance, promising improved service delivery and conflict resolution for the benefit of the public.